Customer Service

« Return to Customer Service

Returns and Exchanges

Return policy
Golden Bear merchandise may be returned in original condition within 30 days of purchase with original invoice. Shipping and handling charges are non-refundable. Refunds in the form of original payment will be made for items purchased through our catalog department. Original payments of check or money order will be mailed a check refund 2 to 4 weeks after we receive your return. Gift recipients will receive a non-refundable merchandise credit. Sale items may be returned or exchanged in original condition within 14 days of purchase.

*Please note that when returning items you will be refunded the price that was paid at the time of purchase and is indicated on your invoice.

Exchange policy
Golden Bear merchandise may be exchanged if it is returned in original condition within 30 days of purchase.  Customers will be charged or credited (in the form of original payment) for any difference in cost of the exchanged items. Gift recipients will receive a non-refundable merchandise credit. Shipping and handling charges are non-refundable.
Please see our shipping section.
Please send your item(s) for return or exchange to:

FedEx and UPS
The Golden Bear
51 Eagle Road
Bldg #4
Avon, CO 81620

USPS
PO BOX 5060
Vail, CO 81658

We recommend that you insure and track your package and are NOT responsible for lost return packages. Please also include a note with your name, invoice number, telephone number, mailing address, billing information and reason for the shipment. Shipping fees do apply.